DNA & Consumer Engagement

Is there an “End Game” for Consumer Engagement by Energy Network Businesses?

Over the past couple of years there has been considerable attention given to designing debating and implementing consumer engagement processes by network businesses across Australia. This project has reflected on these developments which in a number of instances have been quite intensive, and through interviews and a workshop asked a wide range of stakeholders about… Read the full article

LDNA final review

In 2015 UnitingCare Australia released a high level report: “Changing the DNA of network tariff setting in Australia.” The following extract is a summary of the thinking presented: Existing processes have not always delivered the best outcomes for consumers, notwithstanding considerable improvements. Uniting Communities propose a significant cultural shift from current arrangements for regulatory determination…. Read the full article