Consumer Engagement Strategies for Network Businesses

Who should attend? – Network Businesses, particularly managers of stakeholder engagement and regulatory affairs

What will you gain? – A range of consumer engagement strategies will be presented and debated, including better approaches for different situations. Attendees will gain insights on the pros and cons of different consumer engagement methods. The DNA approach to network regulation will be outlined where DNA refers to Deliberative and Negotiation processes with consumers, seeking Agreement and engagement approaches from outside of Utilties sectors will be presented.

Date: Friday 23rd March, 10am- 1pm

Venue: Synod Office, 130 Little Collins Street, Melbourne Victoria 3000

Facilitator: Mr Peter Kenyon, Bank of I.D.E.A.S


Peter Kenyon is a social capitalist and community enthusiast. Over the last three decades he has worked with over 1600 communities throughout Australia and overseas seeking to facilitate fresh and creative ways that stimulate community and economic renewal. He is motivated by the desire to create healthy, caring, inclusive, sustainable and enterprising communities and local economies.

Peter has had a background as a youth worker, teacher, youth education officer, tertiary lecturer and senior public servant. He has authored 16 publications within the fields of community and economic development, youth policy development and youth enterprise. His employment experiences have included Director of Employment in Western Australia, Manager of the Community Employment Development Unit in New Zealand and Coordinator of the Natal Kwazulu Job Creation and Enterprise Strategy in South Africa.

Peter is convinced that one cannot develop communities from the top down or from the outside in. It requires communities to build from the inside out, and for their members to invest themselves, ideas, assets and resources in the process. Peter created the Bank of I.D.E.A.S. (Initiatives for the Development of Enterprising Action and Strategies) to promote such a paradigm shift and assist with the necessary facilitation, ideas and skills.

Peter’s consulting work has resulted in assignments in 59 countries and all states of Australia. From 2004, Peter has spent part of each year working in a range of Middle East and/or North African countries assisting with the development of national youth policies and strategies.

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